Opelika, Ala. (Aug. 2024) — Team members of The Harbor at Opelika are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.
The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.
Legacy Senior Living, the management company of The Harbor at Opelika, believes customer service is a major key to success. This program sets The Harbor apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.
The training champions of SERVE are Renita Carnes, Director of Culture and Training and Ashley Young-Roesler, Operations and Training Specialist. They conduct training through in-person sessions at each facility every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.
About The Harbor at Opelika
About The Harbor at Opelika
Located at 1001 Fox Run Parkway, The Harbor at Opelika is a premier memory community in Opelika, Al., that offers Alzheimer’s and dementia care services in a safe, attentive, home-like environment. The community is committed to serving the greatest generation with honor, respect, faith and integrity.
The community offers meaningful activities and life enrichment programs to enhance the lives of each resident. More information is available at harboropelika.net or by calling (334) 749-7992.
The Harbor at Opelika is a part of Legacy Senior Living, a family-owned, faith-based company with an executive team that has more than 150 combined years of experience in the senior living industry. Legacy Senior Living strives to serve the Greatest Generation with honor, respect, faith and integrity. More information is available at legacysl.net or by calling (423) 478-8071.
Contact details
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- Christina Clevenger
- Director of Communications & Public Relations
- cclevenger@legacysl.net
- (423) 478-8070